Frequently asked questions


Are Bio Care products safe to use while pregnant or nursing?

We’d recommend you to consult your physician or other health care
professional to provide you with professional opinions depending on your
condition when you are pregnant or nursing. The suitability of our products for
pregnant and nursing women is based on the individual’s health condition.
However, many health professionals recommend women stop using hair dye
when they are breastfeeding or pregnant.
If you are pregnant, it is important for you to consult your doctor on whether
the ingredients contained in our products are safe for you to use.

What do I do if I have a reaction to a product?

There are many possibilities as to why a person suffers from allergies or other
reactions to hair colouring products, these include but are not limited to; your
current state of health, your internal toxic load, the medications you are taking,
whether you have permanent makeup especially body tattoos. Everything listed
can increase the possibility of allergic reaction to hair dye.

If you experience any issues when using our products, please contact us via or refer to our Returns & Exchange page for
more information.

How do I perform the allergy patch test?

Place a small amount of the product on the inside of your elbow and leave it to
dry and do not wash it for 48 hours. If there are no signs of swelling, rashes, or,
itchiness during this period, it is safe to assume that you are not allergic to the
You should not use our products if you have had previous allergic reaction to hair
colouring products, or if you have a sensitive or damaged scalp. In these cases,
it is important for you to consult your doctor prior to colouring your hair.

Are Bio Care Products packaging recyclable?

Our products are packaged in glass or paper instead of plastic to minimize our impact on the environment. We are committed to protecting the environment. Therefore, we use recyclable and reusable packaging for all of our products.


Are Bio Care Australia products natural?

All products from Bio Care Australia are all natural and toxin-free. Our
products are made from natural ingredients to nourish and rejuvenate your hair
and skin. Our beauty products are free of sulfates, gluten, paraben, and does not
contain peroxide.

Who formulates Bio Care Australia products?

Our product development team and research laboratory technicians formulate
all Bio Care Australia products to deliver the healthiest beauty products possible.

Are Bio Care products manufactured in Australia?

Our products are manufactured and produced by our staff with love in Melbourne, Victoria, Australia.

Where are Bio Care Australia products shipped from?

We ship all of our products from Melbourne, where they are manufactured.

Hair Colour Cream

How often should I colour my hair?

Depending on how quickly your hair grows, we’d recommend dyeing your hair
once every four weeks. You could use our Mesina Hair Colour
Cream to dye your hair monthly as it is a natural product and will not damage
your hair and scalp. Unlike hair colouring products that contain chemicals,
you don’t have to wait up to 6 months between treatments.

Repeated use will see your color become richer and in some cases darker. Once you achieve the color shade you like, simply apply to the roots only and do a full application every 4th or 5th time to boost the color at the ends.

Can I colour my eyebrows, other facial hair or hair on my body?

No, only use it for the hair on your head! Do Not colour any other body hair
such as your eyebrow hair and eyelashes.

Is It Safe To Use Mesina Hair Colour Cream If I Have Chemical Sensitivities?

Our products are suitable for people who are sensitive to chemicals. Our
Mesina Natural Hair Cream is odourless and our products are made with
mainly edible ingredients that are hypoallergenic.
Just in case, we’d suggest you to do an allergy patch test before applying the
hair cream to your hair.

Will Mesina Hair Colour Cream cover my grey hairs?

Our Mesina Hair Cream works best to cover grey hair. This product will not lighten your hair colour and does not work on black hair. Please note that individual results may vary even if you follow the instructions correctly.

Why is the hair cream offered in powder and liquid form? Why is the Mesina Hair Cream packaged in a bag?

Our team formulates the products in powder and liquid form and then packed them in aluminium foil bags to ensure moisture-free environment for a longer shelf-life of minimum 5 years.

How long will the hair colour last?

In general, semi-permanent colour will remain on your hair until your hair grows out, exposing the roots. Usually, this takes between four and six weeks before you need to go back and get your roots done. The four to six week window is also when the semi-permanent colour will begin to fade (usually around 28 washes). Once you have used Messina Hair Colour Cream consistently for a while (4 – 6 months) you will find that the color builds up to a beautiful, deep, permanent shade.